Return/Refund Policy

Having a clear Refund Policy can instantly make your store seem more attractive and professional, which encourages customers to shop with you. Think of it from a consumer’s perspective – if you don’t know what a store’s Refund Policy is, would you really buy goods or services from them?

Even if you don’t offer refunds, customers still have a right to know what your position is. So, every ecommerce store, or website selling goods and/or services, should have at least a few clauses on refunds.

Before we consider what to include in your Refund Policy, let’s take a closer look at what a refund policy is, and why they’re a good idea.